Privacy policy
Welcome to LUXURY SOUL s.r.o..
LUXURY SOUL s.r.o. runs the website kamal-handmade.com and is referred to as "us", "we", or "our" in this context.
The Privacy Policy of kamal-handmade.com regulates your visit and outlines how we gather, protect, and share data derived from your usage of our Service.
Your data is utilized to offer and enhance our Service. By utilizing the Service, you consent to the gathering and utilization of data as outlined in this policy. If not stated otherwise in this Privacy Policy, the terms in this document carry the same definitions as in our Terms and Conditions.
The Terms and Conditions, along with the Privacy Policy, govern the use of our Service and form the agreement with us.
Changes to This Privacy Policy
This Privacy Policy may be revised occasionally to align with changes in our operations, legal requirements, or regulations. The updated Privacy Policy will be published on the Site, the "Last updated" date will be changed, and we will comply with all relevant legal requirements.
How We Collect and Use Your Personal Information
In order to offer the Services, we gather and have gathered personal information about you from multiple sources in the last 12 months, as outlined below. The data we gather and utilize differs based on your interactions with us.
Apart from the mentioned purposes, we may utilize the information gathered about you to interact with you, deliver the Services, adhere to legal duties, uphold service terms, and safeguard the Services, our rights, as well as the rights of users or others.
What Personal Information We Collect
The personal data we collect from you is determined by your interactions with our Site and utilization of our Services. The term "personal information" refers to details that can identify, relate to, describe, or be linked to you. The upcoming segments detail the classifications and specific forms of personal data we gather.
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Information We Collect Directly from You
The data you provide to us through our Services may consist of information that you submit directly.
Primary contact information, such as name, address, phone number, and email.
Information needed for the order consists of your name, billing address, shipping address, payment confirmation, email address, and phone number.
Information regarding your account, such as your username, password, and security inquiries.
Information about your shopping, including items you look at, place in your cart, or save to your wishlist.
Details about customer service, like what is contained in interactions with us, such as when contacting us through the Services.
Certain Services features may necessitate you to supply us with specific information about yourself directly. You have the option to withhold this information, but if you do, you may be unable to utilize or access these functions.
Information We Collect through Cookies
Certain information about your use of the Services ("Usage Data") is automatically collected by us. In order to accomplish this, we can utilize cookies, pixels, and other similar technologies ("Cookies"). Data usage may consist of details on how the Site is accessed and used, as well as account information, such as device and browser details, network connection information, IP address, and other interactions with the Services.
Information We Obtain from Third Parties
Ultimately, we may receive data about you from external sources, such as vendors and service providers working on our behalf, who collect information for us.
Businesses that back our platform and offerings, like Shopify.
Our payment processors gather payment details such as bank account, credit card or debit card information, and billing address to complete your payment, fulfill your orders, and deliver the products or services you have asked for in line with our agreement with you.
Upon visiting our website, opening our emails, or engaging with our services and ads, we or our partners may gather data using online tracking tools like pixels, web beacons, SDKs, libraries, and cookies.
Information acquired from third parties will be handled in compliance with this Privacy Policy. We are not accountable for the accuracy of information given by third parties or for any policies or practices of third parties.
How We Use Your Personal Information
- Offering Goods and Assistance. Your personal information is utilized to deliver the Services as outlined in our contract agreement. This includes processing payments, fulfilling orders, sending notifications about your account, purchases, returns, exchanges, and other transactions, managing your account, arranging shipping, handling returns and exchanges, and allowing you to post reviews.
- Promotion and publicity. We utilize your personal information for marketing and promotional reasons, like sending marketing, advertising, and promotional communications via email, text message, or postal mail, and displaying advertisements for products or services. This might involve utilizing your personal data to customize the Services and ads on our Site and other platforms.
- Safety and measures to prevent fraudulent activities. Your personal information is utilized to identify, examine, or address potential fraudulent, unlawful, or harmful behaviors. If you decide to utilize the Services and create an account, it is your responsibility to ensure the safety of your account credentials. It is strongly advised that you refrain from sharing your username, password, or any other login information with anyone. If you think your account has been hacked, please get in touch with us right away.
- Interacting with you. We utilize your personal data to offer customer assistance and enhance our Services. This is done for our lawful interests to attend to your needs, offer efficient services, and uphold our business connection with you.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
How We Disclose Personal Information
Under specific conditions, we might reveal your personal information to external parties for lawful reasons as outlined in this Privacy Policy. Potential situations could consist of:
- With providers or other external parties that carry out tasks for us (for example, IT services, payment processing, data analysis, customer service, cloud storage, product delivery and shipping).
- Collaborating with business and marketing allies, such as Shopify, to offer services and market to you. Our business and marketing partners will utilize your data following their own privacy policies.
- When you control, ask us, or give permission for us to share specific information with third parties, like to send you items or through your interaction with social media tools or login connections, as per your approval.
- With our partners or other entities within our organization, in our rightful efforts to operate a thriving company.
- To adhere to legal requirements in situations like mergers or bankruptcies, respond to subpoenas, search warrants, etc., enforce terms of service, and protect the Services, our rights, and the rights of users or others.
In the last 12 months, we have revealed these types of personal information and sensitive personal information (marked by *) about users for the reasons outlined in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information".
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We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.
User Generated Content
The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.
We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Children’s Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
- Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
- Right to Delete. You may have a right to request that we delete personal information we maintain about you.
- Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
- Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
- Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
- Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
- Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.
International Users
Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at info@kamal-handmade.com or contact us at ( LUXURY SOUL s.r.o., Oráčovská 463, 270 33 Jesenice u Rakovníka , Czechia. )